Versandinformation

Where can we deliver the package to?
Wir können Produkte in ganzen Welt versenden.

Shipping times
We arrange the delivery within 3 working days. In order to arrange the delivery for you in time, please fill in your full shipping address including phone number and zip code. Free Shipping. Below is some delivery time for your reference:

USA / Mexico and other American countries: About 15 days

UK / FR /DE: Ungefähr 7 Tage

ES / IT / HU / PT and other European countries: About 7~12 days
Notes: Usually it takes 7~30 days or so, especially some remote areas. Due to coronavirus (COVID-19), the delivery may be delayed than usual in some countries or areas. We will ship several small gifts together and arrange it asap.

Warranty
You can claim to your 24 months warranty on
https://oneodio.de/pages/warranty


The warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, unauthorized product modification, or repairs. This warranty covers the replacement of the broken unit at our discretion. If it's not product quality itself, unfortunately, we can’t offer you a refund or exchange.


Refunds Policy (if applicable)
Email oneodiode@gmail.de directly. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We will also notify you of the approval or rejection of your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and have not yet received your refund, please contact us at oneodiode@gmail.de.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email oneodiode@gmail.de. We will ship another new one for you within 3 working days.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive small gifts from our official website.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.


We hereby guarantee and warrant all work performed. If any problem during the usage, please explain the details with the order ID, and then email oneodiode@gmail.de directly. Thank you for your support very much.

Taxes
Taxes may apply for imported goods/services and is regulated by the country law. Oneodio is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.


OneOdio Official

English
English